October 27, 01:51 UTC – The fix for this issue has been pushed into production.

October 26, 01:47:12 UTC – We have identified and fixed the issue, and are looking to hotfix the repair into our production environment.

20:56 UTC – CPU utilization for the database server in question reached 100% around 19:50 UTC. We first received notice of the start to this issue about 8 minutes later at 19:58 UTC. As of 20:55 UTC, CPU utilization has returned to normal levels, and the issue appears to be resolved. Our systems team will continue their investigation. Should there be any additional information that we can share, we will do so in this post. If you have questions, please reach out to support[@]commercebuild.com.

20:43 UTC – We are aware of an issue with a single database server in our North America region that could be affecting performance of a segment of web stores hosted on our platform. These web stores are affected:

• https://www.mtea**.com/
• https://www.foodsu***.ca/
• https://www.ni***designs.com/
• https://www.no****bulkoil.com/
• https://stor****rinks.ca/
• https://www.mcge*******oup.com/
• https://comm******onk.ca/
• https://www.na***rus.ca/
• https://d***r.nas****ire.com/
• https://www.pfs******ics.com/
• https://www.sc*****ia.com/
• https://www.trist******al.com/
• https://www.w*****lab.com/

If your web store does not appear on the list above, then you are not impacted by this issue.

We are investigating the matter and will update this post with additional information as soon as we have it.