The commercebuild platform will be upgraded to 4.57.0 in our Australia region February 15, at 19:00 UTC, i.e. February 16 at 06:00 Melbourne time. 4.57.0 will be released to our North America and Euro...
Release 4.57.0
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Intermittent Issues with Elasticsearch Affecting Stores in North America – “Request execution cancelled” Errors
13:29 UTC – This issue should be resolved after our team restarted a catalog search pod. It appears to have started around 02:09 UTC today, February 6. At that time, the scope of the issue was n...
Images Not Loading, Inaccessible Staging Web Stores
09:50 UTC, December 13 – This issue has been resolved. It affected web stores using new commercebuild staging domains. We have added checks on these domains to ensure SSL certificates remain val...
Scheduled Database Maintenance
The commercebuild Systems team will be upgrading MySQL database servers on December 11 and December 12, UTC. AU region: Sunday 11th 18:00 UTC / Mon 02:00 AWST / 05:00 AEST / 07:00 NZDT EU region: Mond...
Release 4.53.0
The commercebuild platform will be upgraded to 4.53.0 in our Australia region today, December 6, at 19:00 UTC, i.e. December 7 at 06:00 Melbourne time. 4.53.0 will be released to our North America and...
AU Region Production Issues
2022/11/14 12:39 UTC – Our systems team confirmed that this issue was due to the previously mentioned Kubernetes upgrade. Normally these are run outside of business hours, however in this instan...
Sync Issues Affecting Sage Web Stores
November 24 – Most of the significant issues related to Sync 2 replication should be resolved at this point. Some minor issues remain, but those will be resolved soon. If you have any questions,...
Issues with Database Server
October 27, 01:51 UTC – The fix for this issue has been pushed into production. October 26, 01:47:12 UTC – We have identified and fixed the issue, and are looking to hotfix the repair into...
Paya Transaction Errors
19:30 UTC – Paya has updated their status site: 3:10pm EST – we see no additional errors after 3pm. We are receiving reports from our customers that the errors seem to have resolved. 17:55...
Platform Issues
June 13, 15.30 UTC – The platform-wide issue, which occurred on June 8 at approximately 18: 30 UTC, was brought under control by 19:30 UTC for all our web stores. Since then, our Systems team ha...