On Monday, April 19, the production Postgres databases will be restarted for routine maintenance. Expected downtime is less than 90 seconds, during which users may be unable to login to stores. This m...
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Release 4.14.0
The following is a summary of the improvements coming to commercebuild web stores in 4.14.0, which is to be released at approximately 1:00 AM UTC on March 30. Copy Individual Content Pages to Public C...
Fraudulent Transaction Attempts
21:55 UTC – E-xact has informed commercebuild that our IP has been unblocked. If your web store uses this payment method, transactions should now be able to resume. We will continue to monitor a...
Connection Timeout Issues
16:00 UTC – At 15:22:55 UTC, Google Compute Engine conducted maintenance on the Kubernetes nodes for a cluster of web stores in North America. This resulted in downtime, but has since corrected ...
Release 4.13.0
Version 4.13.0 of the commercebuild platform is scheduled for release in the coming days, depending on web store server location. If your web store is hosted in Australia or Europe, the release will o...
Release 4.12.2
Version 4.12.2 of the commercebuild platform is scheduled for release in the coming days, depending on web store server location. If your web store is hosted in Australia or Europe, the release will o...
Replication Scheduler Issues
06:48 UTC, December 8 – This issue is resolved. 22:39 UTC, December 7 – Our systems team has identified the issue and implemented a temporary solution. The replication delays occurred due...
Paya Service Issues
22:26 UTC: Paya has reported that they’re experiencing downtime due to an issue at Amazon Web Services. 11/25 4:00 pm -There is an ongoing problem at Amazon Web Services which is impacting sever...
Incident Report: September 30 Failed Orders
On September 30, less than 10 web stores were affected by an issue that caused orders to fail. The issue occurred after the latest release of the commercebuild platform, version 4.10.0. Given that the...