17:48 UTC – The Avalara status page now shows that all systems are operational and that the issue has been resolved. 16:58 UTC – The Avalara service has posted that they are currently expe...
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Release 4.60
The commercebuild platform will be upgraded to 4.60.0 in our Australia region March 28, at 18:00 UTC, i.e. March 29 at 05:00 Melbourne time. 4.60.0 will be released to our North America and Europe reg...
Release 4.59.0
The commercebuild platform will be upgraded to 4.59.0 in our Australia region March 15, at 18:00 UTC, i.e. March 20 at 05:00 Melbourne time. 4.59.0 will be released to our North America and Europe reg...
Intermittent 500 Errors
04:07 UTC – The cause of the issue has been identified and a fix has been released. The problem should be resolved for all stores. 02:27 UTC – Our team continues to investigate. We will po...
Release 4.58.0
The commercebuild platform will be upgraded to 4.58.0 in our Australia region February 28, at 18:00 UTC, i.e. February 29 at 05:00 Melbourne time. 4.58.0 will be released to our North America and Euro...
NA Region Production Issues
10:35 UTC – This issue has now been resolved and all affected sites are loading correctly. Our Development Team will be performing a root cause analysis to prevent this from occurring in future....
AU Region Production Issues
20:47 UTC – Our development team reports that all issues should now be resolved and all stores working as expected. Please feel free to reach out to our support team at support@commercebuild.com...
Release 4.57.0
The commercebuild platform will be upgraded to 4.57.0 in our Australia region February 15, at 19:00 UTC, i.e. February 16 at 06:00 Melbourne time. 4.57.0 will be released to our North America and Euro...
Intermittent Issues with Elasticsearch Affecting Stores in North America – “Request execution cancelled” Errors
13:29 UTC – This issue should be resolved after our team restarted a catalog search pod. It appears to have started around 02:09 UTC today, February 6. At that time, the scope of the issue was n...
Planned System Upgrades
The commercebuild Systems team will be performing planned maintenance and upgrades on February 1 and February 2 on the following dates/times: AU region: Feb 1 18:00 UTC / Thu 02:00 AWST (Perth) / 06:0...