TeamViewer allows commercebuild employees to have temporary access to your server or workstation in order to troubleshoot issues with our software. In this article, we will show you how to provide us the access we need to assist you. Download TeamViewer Go here to download TeamViewer for your device. Once downloaded, follow the set up […]
Troubleshooting
ERROR: You have reached the maximum number of concurrent users for your LanPak license.
When you register Sage 300, you register for a specific number of LanPak users. When we connect to Sage 300 to post orders, it counts us as a “user.” So, if all users are logged in, then we are unable to process the order. To resolve the issue, please have a user log out of […]
Suspicious B2C Registrations On The Webstore
If you notice suspicious B2C registrations occurring on your webstore, then it could be bots creating those spurious accounts. To tackle the situation, enable reCAPTCHA on the user registration form. In your admin dashboard, navigate to System > Modules > User Registration. Click Edit for Registration Form and follow our tutorial on How To Edit Registration Form […]
How to Stop commercebuild Services on Your Server
Whether you’re conducting an upgrade or troubleshooting an issue, you may need to temporarily stop the commercebuild services on you server: the XM Symphony Client and commercebuild agent Services. This guide will show you how to stop them, as well as modify their startup type, if necessary. Go to Services Services can be located by […]
Error: Please check the customer code of ‘%s’ in row %s”. If the customer code is valid, please check its ‘allowed (on the) web
When uploading a template customer to your user registration forms, you may experience the following error: Please check the customer code of ‘%s’ in row %s”. If the customer code is valid, please check its ‘allowed (on the) web This error indicates that the Sage A/R customer is not allowed on the web store. In […]
Spreadsheet Import Error: “Headers were not valid”
If you observe the error Headers were not valid when importing a spreadsheet into the web store, this usually indicates that: There are either more columns of data than expected and/or There is extraneous data outside of the main columns Be sure your import matches the original export from the web store. Additionally, try deleting […]
How to Start the commercebuild agent Service
If your web store runs on Sync 2, you may be asked to start or restart the commercebuild Agent Service. The video below will take you through this process.
Customer: Failed to update Sage CRM with customer number
If you receive the following error message while processing an order: <<*>>ERROR MESSAGES (response)|*|Customer: Failed to update Sage CRM with customer number ‘WEB00XXXX’, named ‘Starbucks’. Specific error: System.InvalidOperationException: There is an error in XML document (1, 3510). —> First attempt to restart your server. If that does not resolve the issue, please contact commercebuild Customer […]
Orders Stuck in “Queued” Processing Status
From time to time, an order may become stuck in the Queued processing status. This can occur for various reasons. The fastest way to remedy this issue is to Cancel the order that is stuck in the Processing processing status. Upon clicking Cancel, the order will moved into Failed processing status and allow the remaining […]
Unable to add a variant option for child variant products
If you are unable to add a variant option for the variant products, then check the status of a product for which you are adding a variant option. In other words, if a product is Inactive on a web store then the system will not allow adding a variant option for that product. To verify, […]