If a variant product has swatches for color options and if those swatches are not loading on the front end, then please ensure that the Variant Images checkbox is not unchecked. To confirm, go to your admin dashboard and navigate to Catalog > Product Variations > Variant Options. Locate the variant option for which the […]

If you are entering a product’s barcode in a Search field and are not getting results, then a setting to allow a product search based on barcodes needs to be enabled. In your admin dashboard, navigate to catalog > Product Settings > Elasticsearch. Under the Search Configuration tab, locate a button product – commodityNumber and […]

This error can be associated with a failed order. If the web store is successfully connecting to Sage, which you can test by going to ERP Integration > Test Connection in your Dashboard, you should be able to re-queue the failed order. If you receive a “No SSH Connection” error when testing the connection, please see […]

This error usually indicates that the credentials for Sage 300 or Windows server are incorrect. Once the correct credentials are known, they will need to be updated in Symphony Client, XM Symphony Client service as well as in the web store Dashboard. Please contact commercebuild Customer Success for further assistance.

You have set up a customer group with the option “No On Account option, Integrated Credit Card Only” selected from Payment Setup. However, the “On Account” option still appears on the Payment Step in the Checkout process, as evidenced by the below screens. For this, ensure the “On Account” option is also disabled from Payment […]

FAILED – ERROR MESSAGES|*|Date incorrect (check the validity of the delivery and shipping dates). indicates that the order was placed on a day that was not selected as Default workdays in Sage because the site work days affect the delivery dates. Ensure Default workdays are selected Confirm the work days set up for all your […]

Your website will be sending emails to your clients on your behalf for various reasons, such as order confirmations and password change requests. We send those emails directly, rather than passing them through your email server. This means they can be flagged as suspicious unless you publicly authorize our outgoing mail server. To create this […]

Google reCAPTCHA is an effective way to prevent spam submissions on forms. However, it is not foolproof. If you’d like to further harden the security of your web store and add additional protections against spammers and bots, we recommend signing up for Cloudflare and implementing firewall rules.

FAILED – ERROR MESSAGES|*|No SSH Connection. indicates that we are unable to connect to the ERP server. Usually, this is a quick fix. Ensure Symphony Client is Running Click the Symphony Client icon on the server desktop or select it from the Windows Start menu. It is recommended to run the Symphony Client as an […]

If there is an issue with a site — for example, a button you click does not lead to the expected result or action — the browser Developer Tools can be very useful in determining what the cause is. Specifically, the “Console” within the browser Developer Tools often provides useful information. To access it, first […]