Your website will be sending emails to your clients on your behalf for various reasons, such as order confirmations and password change requests. We send those emails directly, rather than passing them through your email server. This means they can be flagged as suspicious unless you publicly authorize our outgoing mail server.

To create this authorization, you can publish a Sender Policy Framework (SPF) record as part of your DNS setup (via a TXT record). You will need to make this change with your DNS host.

Our out-going mail server is mail.mysagestore.com

Your SPF may look something like this:

v=spf1 include:spf.protection.outlook.com -all

In this case, you can add our mail server to it, like so:

v=spf1 include:spf.protection.outlook.com include:mail.mysagestore.com -all

If you do not have an SPF at all, you can add the following as a TXT record for your domain:

v=spf1 mx a include:mail.mysagestore.com -all

Changes made to DNS records are not instantaneous. They may take up to 72 hours to propagate globally, but are generally faster. To monitor for the change, please consider using a tool such as DNSChecker.

For even greater email deliverability please see our article on DKIM Email Signing.