commercebuild Success Portal commercebuild Success Portal

  • Home
  • Submit a Ticket
  • Updates
  • Login
  • Contact Us
Home / Troubleshooting / FAILED – Invalid Signon Information. Make sure you supply the correct User ID and Password.

FAILED – Invalid Signon Information. Make sure you supply the correct User ID and Password.

1288 views Less than a minute 1

This error usually indicates that the credentials for Sage 300 or Windows server are incorrect.

Once the correct credentials are known, they will need to be updated in Symphony Client, XM Symphony Client service as well as in the web store Dashboard. Please contact commercebuild Customer Success for further assistance.

Sage 300Sage X3 Troubleshooting

About Bradly Hale

View all posts by Bradly Hale →

Related Articles

  • Error when adding a new user: Email is already in use
  • System Notification: Product is no longer available
  • How to Check a Price in Sage 300
  • General troubleshooting of display issues

Popular Articles

  • Enable Firewall Rules and a JavaScript Browser Challenge 2247 16
  • Enable Cloudflare Rate Limiting 2134 0
  • How to Add a JavaScript Snippet 1994 8
  • IP Allowlist 1945 0
  • Signing up for Cloudflare and Configuring Your Domain 1812 4

New Articles

  • Error when adding a new user: Email is already in use 683 0
  • How to Check commercebuild Payments Version 927 0
  • How to Enable reCAPTCHA on Custom Forms 830 0
  • Manually posting an order 979 0
  • Adding a custom message to the shipping step at checkout 798 0
© commercebuild 2022. All rights reserved.