commercebuild aims to provide a world-class experience to all customers. In addition to our Service Level Agreement, the following details our responsibilities and your responsibilities. Manage Server...

If a customer tries to process an order but fails — perhaps due to a payment issue of some kind — you can generally find this order in the Abandoned/Rejected Order Queue. In the web store ...

21:55 UTC – E-xact has informed commercebuild that our IP has been unblocked. If your web store uses this payment method, transactions should now be able to resume. We will continue to monitor a...

Version 4.13.0 of the commercebuild platform is scheduled for release in the coming days, depending on web store server location. If your web store is hosted in Australia or Europe, the release will o...

Version 4.12.2 of the commercebuild platform is scheduled for release in the coming days, depending on web store server location. If your web store is hosted in Australia or Europe, the release will o...

In addition to Cloudflare’s firewall rules, their rate limiting can also be effective at increasing your web store’s security. Note that Cloudflare rate limiting is not free, but it is ver...

22:26 UTC: Paya has reported that they’re experiencing downtime due to an issue at Amazon Web Services. 11/25 4:00 pm -There is an ongoing problem at Amazon Web Services which is impacting sever...

We are compliant with the Payment Card Industry Data Security Standards (PCI DSS) endorsed by Visa, MasterCard, American Express, Discover, and JCB card brands.

On September 30, less than 10 web stores were affected by an issue that caused orders to fail. The issue occurred after the latest release of the commercebuild platform, version 4.10.0. Given that the...