[videopress naC0rmfF] It is possible to delete pre-authorizations (e.g. if they have expired) from commercebuild payments. Steps Open commercebuild Payments and login. Go to Maintenance in the menu ba...

If you navigate to System > Site Settings on your webstore’s admin dashboard, the details under the Client Location Details tab are the location details of your company. As emails sent from t...

When you register Sage 300, you register for a specific number of LanPak users. When we connect to Sage 300 to post orders, it counts us as a “user.” So, if all users are logged in, then w...

In the web store, you can map the Ship Via Description from the web store carrier to Sage 300 for the Customer Default carrier code by defining both the Carrier Name and the Description. Edit the Carr...

When uploading a template customer to your user registration forms, you may experience the following error: Please check the customer code of '%s' in row %s". If the customer code is valid, please che...

To map the email of a web store user to the Sage order, you can leverage a Sage 300 optional field. Create the Sage 300 Optional Field First, be sure that you have created an optional field to store t...

commercebuild has recently begun upgrading web stores from Sync 1 to Sync 2, which is our improved replication software that keeps your web store up-to-date with your ERP. In this article, we’ll...

If you receive the following error message while processing an order: <<*>>ERROR MESSAGES (response)|*|Customer: Failed to update Sage CRM with customer number 'WEB00XXXX', named 'Starbuck...

Sage Alerts & Workflow is a standalone application that will allow you to set up alerts for certain events in your Sage 300 ERP. For example, if you wanted to email customers notifications about t...

If you are unable to add a variant option for the variant products, then check the status of a product for which you are adding a variant option. In other words, if a product is Inactive on a web stor...