Your web store can have one primary domain and several non-primary domains that 301 redirect to the primary domain. Subdomains If your domain is a subdomain, e.g. www.domain.com or sub.domain.com, the...

Like many integrations, the main challenge is to get the credentials we need.  Here are a few hints for Canada Post to let you know if you’re looking at the right information, and how Canada Po...

The web store allows users to order fractional quantities of an item. Enable Fractional Quantities Globally To achieve this, you need to activate Allow Fractional Quantities and also set the number of...

You can view the emails that your web store sends to users via the Dashboard. Go to ERP Integration > Site Logs. Ensure the dropdown box in the top-right is set to Mail Log. If your site is still o...

The Shipping Address field in Step 2 of the Checkout Process doesn’t expect an address but rather a customer’s/business’ name which can be confusing to the users. The label can be ea...

A video is a useful tool when it comes to helping potential buyers learn about a product. It keeps people on your website longer and engages them with your content. To add videos to your content, foll...

This functionality requires Elasticsearch to be enabled for search results. If you are not sure if this is activated on your web store, please reach out to commercebuild Customer Success. You can cont...

For products to appear on the front end, it is imperative that we assign them to a category. Please follow the below guide on how to assign products to one or many categories. Assign product(s) to a c...

What is Elasticsearch Elasticsearch is a caching mechanism which allows your customers to access a variety of different data points quickly and efficiently. Support for Elasticsearch commercebuild con...

From time to time, an order may become stuck in the Queued processing status. This can occur for various reasons. The fastest way to remedy this issue is to Cancel the order that is stuck in the Proce...